SAP Knowledge Base Article - Preview

2930834 - Business partner(s) are not confirmed as expected when interacting with business transactions in CRM Interaction Center

Symptom

When interacting with an inbox item in Interaction Center, the account and the contact person (according to your account identification profile) information is confirmed and not shown in the context area in the header as expected.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


Read more...

Environment

  • SAP Customer Relationship Management 7.0
  • SAP enhancement package for SAP CRM

Keywords

Edit Editing END context area bestätigen Geschäftspartner Kunde Kontextbereich beenden , KBA , CRM-IC-CTX , Context Area , CRM-IC-BF , Basic Functions for Business Transactions , CRM-IC-SEA , Account Identification , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.