SAP Knowledge Base Article - Public

2930781 - What does Information on dates in the Assigned Item section of the user in new Admin UI mean?

Symptom

When we navigate to any user > Assigned Items we see the below message depending on the Admin Preference.

The Required Date is in Coordinated Universal Time timezone, Assignment Date is in Coordinated Universal Time timezone and Completion/Failure Date is in India Standard Time timezone. Please reload user entity to view updated preferences for timezones if any

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Navigate to Learning Administration > People > Users
  2. Open any user record
  3. Go to the Assigned Items tab
  4. Notice the banner

Resolution

This message will be displayed all the time. This is just an indication about the displayed timezone of the items which are assigned. It mentions the admin to reload the user entity to see the updated date and time if there were any assignments made.

The Required Date is shown in User preference timezone, the Assignment Date is shown in Database Timezone, and the Completion/Failure date is shown in Admin preference timezone. 

To check the User preference:

  1. Navigate to Learning Administration > People > Users
  2. Open any user record
  3. Go to the Preferences Tab

To check on the Admin preference:

  1. Navigate to Learning Administration
  2. In the main menu, access the Preferences section

The only way to change the information in this banner is to change the preferences or to change a setting that will display the Required Date based off the Admin timezone.

  1. Go to Learning Administration > System Administration > Configuration > System Configuration
  2. Edit the LMS_ADMIN configuration file
  3. Change learningPlanDisplayInLearnerTimezone to false
    • By default this setting is set to true

Keywords

Required Data, Assignment Date, Completion Date, Assigned Items, banner, strip, ui, interface, admin, record, user, sf, lms, successfactors, learningPlanDisplayInLearnerTimezone, message , KBA , LOD-SF-LMS-ITE , Items , LOD-SF-LMS-USR , User Entity , How To

Product

SAP SuccessFactors Learning all versions