SAP Knowledge Base Article - Public

2930220 - Error Deleting a Record and Uploading an Attachment in MDF Portlet

Symptom

  • Cannot delete a record on MDF 
  • When an MDF record is deleted, the system throws an Error Message: com.successfactors.attachment.util.AttachmentException: Invalid Service, please check if DMS has been configured properly. 
  • Attachments cannot be uploaded in an MDF portlet 
  • System throws an error message: Upload completed. Please wait for the server to finish processing upon attachment upload in an MDF portlet. 

Environment

  • SAP SuccessFactors HXM Suite
  • Metadata framework (MDF)

Reproducing the Issue

  1. Navigate to your MDF portlet. 
  2. Upload an attachment or Delete a record. 
  3. Error message is thrown. 

Cause

Document Management Service(DMS) is configured incorrectly. 

Resolution

Please check if DMS is configured correctly by following the steps below:

  1. Check if  Attachment Manager and Document Management Service is enabled in Provisioning. Please contact SAP Product Support or your Implementation Partner/Consultant to check these. 
  2. Log in to the instance, navigate to Admin Center.
  3. Search for Configure Document Management under Tools Search. 
  4. Select the appropriate vendor storage solution.

Keywords

com.successfactors.attachment.util.AttachmentException, invalid service, please check if DMS is configured properly, cannot delete MDF, cannot upload MDF, MDF error , KBA , LOD-SF-MDF-OBJ , Object Definition & Field Related Issues , Problem

Product

SAP SuccessFactors HXM Core all versions