SAP Knowledge Base Article - Public

2929127 - Unable to upload attachments on MDF object: Please wait for the server to finish processing

Symptom

We have a MDF object configured on People Profile, and it contains a field as attachment. When we try to upload any file to this field, it keeps loading and never get uploaded, the message says: Upload completed. Please wait for the server to finish processing.

Environment

  • SAP SuccessFactors HXM Suite
  • Metadata Framework (MDF)

Reproducing the Issue

  1. Go to the profile of the user and navigate to the specific MDF portlet; or go to Manage Data and try to create/edit the record for any user;
  2. Click to attach one file to the attachment field;
  3. File keeps loading and the system throws the message: Upload completed. Please wait for the server to finish processing.

Cause

The environment probably has Document Management Service enabled and there is not any integration with Third-Party set. 

Resolution

When you have enabled the DMS on your environment, you need to finish the configuration of the integration with a third-party system to do this management. In case you don't intend to have it, the feature needs to be disabled in Provisioning. 

If you are a partner/consultant, please follow the below steps:

  1. Log in to Provisioning;
  2. Open Company Settings;
  3. Disable the feature "Enable Document Management Service";
  4. Save.

If you are a customer, please open a ticket to Customer Support on the component LOD-SF-MDF, requesting this change. 

Keywords

attachment, mdf, portlet, manage data, people profile, employee profile, loading, upload, Upload completed. Please wait for the server to finish processing. , KBA , LOD-SF-MDF-MGD , Manage Data - Create, Update & Delete , Problem

Product

SAP SuccessFactors HXM Suite 2005