SAP Knowledge Base Article - Public

2928730 - Internal Server Error in Custom Data Collection step - Onboarding 2.0

Symptom

When a candidate logs in to the system to complete the Custom Data Collection step, an Internal Server Error is prompted when clicking the Complete Additional Onboarding Tasks tile.

Environment

SAP SuccessFactors Onboarding 2.0

Cause

This is caused by a permission issue. External Onboarding User does not have the permission for Onboarding data collection user configuration object and Custom Data Collection objects.

Resolution

  1. Go to Admin Center >> Manage Permission Roles
  2. Select the OnboardingExternalUser permission
  3. Click Permissions
  4. Select Onboarding 2.0 or Offboarding 2.0 Object Permissions
  5. Grant the View/Edit permission to Onboarding data collection user configuration object
  6. Select Miscellaneous Permissions
  7. Grant the View/Edit permission to Custom Data Collection (cust_*) objects

Keywords

Custom Data Collection, Internal Server Error, Unable to complete custom data collection, Onboarding data collection user configuration, Error when clicking Complete Additional Onboarding Tasks tile , KBA , LOD-SF-OBX-CDC , Custom Data Collection , Problem

Product

SAP SuccessFactors Onboarding all versions