SAP Knowledge Base Article - Public

2928302 - Job fails with error "Person XXX does not exist."

Symptom

 Provisioning to S4HANA failed for the following reason(s):

[Person XXX does not exist.]

In the s4hana.cloud.hr.switch.active is set to true

Environment

Identity Provisioning Service.

Cause

IPS is expecting business user with personExternalId of XXX, but such person does not existing.

IPS is not creating or deleting business users when s4hana.cloud.hr.switch.active is set to true, but is trying to manage the related user entity.

Resolution

Please check the "Context" section in the following documentation:

https://help.sap.com/viewer/f48e822d6d484fa5ade7dda78b64d9f5/Cloud/en-US/40940b8223334b528e4899b92d42ce96.html

Please also make sure that the person already exists in the S4HANA side.

Keywords

KBA , BC-IAM-IPS , Identity Provisioning Service (IPS) , Problem

Product

SAP S/4HANA Cloud 2005