SAP Knowledge Base Article - Preview

2928133 - Services in CRM WEB UI gives BSP error in class CL_AI_CRM_UTILITY with ST-OST 200 SP05

Symptom

  • In CRM WEB UI, Master Data --> Services give the following BSP error:

    "Error Name
    Program CL_AI_CRM_UTILITY=============CP
    Include CL_AI_CRM_UTILITY=============CM00I
    ABAP Class CL_AI_CRM_UTILITY
    Method GET_HEADER_BOL
    Line 15
    Long text An attempt was made to execute a dynamic method callon an initial(NULL-) object reference. The reference must refer to an object.

    Error type: Exception
    Your SAP Business Server Pages Team

  • ST-OST 200 SP05 is installed


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Environment

  • SAP Solution Manager 7.2 SP10
  • ST-OST 200 SP05

Product

SAP Solution Manager 7.2

Keywords

SOLMAN, CRM WEB UI, ITSM, FocusBuild, CL_AI_CRM_UTILITY=============CM00G, CX_SY_REF_IS_INITIAL, Landscape Objects, search, product ID, Locked flag, services, configuration item, employee , KBA , SV-SMG-SUP , Service Desk / Incident Management , SV-SMG-OST-FB-CM , Change Request Management , Problem

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