You are implementing the Outlook Server Side Integration with Cloud for Customer, however you cannot see the add-in side pane inside Outlook Web Access page.
- SAP Cloud for Customer
- Groupware Outlook Server Side Intgration
To enable the side panel when working at web version of Outlook follow these steps:
- Open Outlook page.
Go to Inbox.
Select one email by clicking on it.
Click on More Actions (...) and select SAP Cloud for Customer in the list.
The side pane bar should appear and perform the logon (it can take some time).
Now you can fix this side pane bar by clicking at the Pin button. With this option enabled the side bar will appear automattically every time you open an email.
*If after you pinned the side pane it keeps dissapearing, please enable the reading pane:
- Go to Settings.
- At Reading Pane option select "Show on the right".
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