Does archiving appointments in Outlook, remove them from C4C ?
SAP Hybris Cloud for Customer
Reproducing the Issue
- Open the Outlook Add-in.
- Open the Appointment.
- Click on 'File' > 'Move to Folder' > Select the 'Archive' Folder.
Images in this KBA are from SAP internal systems. Any resemblance to real data is purely coincidental.
There will not be any update from Outlook to C4C when archiving cases. So, when archiving an appointment, it will remain in C4C without any status changes.
Client side outlook, archive, appointment , KBA , LOD-CRM-GW-OUT , Outlook , How To