SAP Knowledge Base Article - Public

2927333 - Business rules not followed when triggering ONB2.0 Programs based on Country - Onboarding 2.0

Symptom

When configuring a business rule for Onboarding 2.0 Programs tasks configuration, it doesn't trigger if Country is used as trigger condition. Instead, the default Onboarding 2.0 Program is assigned to the candidate after completing the New Hire Data Review Step.

Environment

SuccessFactors Onboarding 2.0

Cause

Incorrect configuration in conditions used in the business rule. Customer uses the following configuration set-up in their business rule:

If
Process.User.Job Information.Country is equal to <select country>
Then
Set Process.Onboarding Tasks Configuration to be equal to <select ONB2.0 Program>

Resolution

It is suggested that you modify the business rule, and select the Country property of the Company field in the Job Information HRIS element. (see sample rule below)

If
Process.User.Job Information.Company.Country is equal to <select country>
Then
Set Process.Onboarding Tasks Configuration to be equal to <select ONB2.0 Program>

Keywords

Onboarding Tasks Configuration, ONB 2.0 Programs, Onboarding 2.0, New Hire Activities, Business Rules, Onboarding 2.0 Programs tasks configuration , KBA , LOD-SF-OBX-NHA , New Hire Activities , Problem

Product

SAP SuccessFactors Onboarding all versions