SAP Knowledge Base Article - Public

2927271 - Login denied due to attempted access from a country where the product service is not available

Symptom

Few users are unable to login to SuccessFactors due to the error: "Your login has been denied due to attempted access from a country or region in which this product or service is not available. Any attempt to circumvent this restriction may result in your account being permanently disabled."

Environment

SAP SuccessFactors HXM Suite

Resolution

  • Users are not permitted to use SAP SuccessFactors services from embargoed countries. Therefore, a user that travels to an embargoed country is prohibited from using our services while in that embargoed country. Users can access SAP SuccessFactor services after returning to a non-embargoed country.
  • For the list of such countries/regions, please go through: https://www.sap.com/about/agreements/export-statements.html

Note: When users are blocked it starts a clock of 24hrs, the user should only retry to login after those 24hrs and when outside the embargoed country.

See Also

2088150 - Troubleshooting all login issue for SAP SuccessFactors HXM Suite

2425735 - Troubleshooting SuccessFactors Login Issues - Guided Answer

Keywords

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Product

SAP SuccessFactors HXM Core all versions