SAP Knowledge Base Article - Preview

2927270 - Reporting on calls where a Supervisor used the barge-in function

Symptom

Requirement to identify the calls, related to supervising, due to more remote supervision tasks during the COVID-19 outbreak


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, monitoring, reporting, supervision, event , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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