SAP Knowledge Base Article - Public

2927104 - Fail to open SAP Dashboard designer tool on a Windows Server 2019 machine

Symptom

  • Fail to open Dashboard designer tool on a Windows Server 2019 machine
  • When trying to run newly installed dashboard designer tool on Windows Server 2019, it crashes

Environment

  • Windows Server 2019
  • SAP BusinessObjects Dashboards 4.2 SP7 and higher versions

Reproducing the Issue

  1. Install the SAP BusinessObjects Dashboards 4.2 SP7 or higher version on Windows Server 2019
  2. Try to open the Sap dashboard designer tool
  3. It crashes

Cause

It is not supported to run SAP BusinessObjects Dashboards on Windows Server 2019

Resolution

Dashboard Designer 4.2 supports the following version of OS:

  • Windows Server 2016 from 4.2 SP3
  • Windows Server 2012 R2 (*1)
  • Windows Server 2012 (*1)
  • Windows Server 2008 R2 SP1 (*1)
  • Windows 10 (*2)
  • Windows 8.1
  • Windows 8
  • Windows 7 SP1

(*1)Windows Updates needed for Successful Installation of / Update to SAP BusinessObjects BI Platform 4.2 SP04 and above. Please refer SAP Note 2451830 for details

(*2) Windows 10 1709 supported from 4.2 SP06 onwards. Windows 10 1803 supported from 4.2 SP07 onwards. Windows 10 1903 from 4.2 SP08 onwards

See Also

Keywords

4.2, sp7, sp8, support, bcg controlbar , KBA , BI-RA-XL , Obsolete: BusinessObjects Dashboards and Presentation Design , Problem

Product

SAP BusinessObjects Dashboards 4.2