SAP Knowledge Base Article - Public

2926645 - "dberror (Prepared Statement:execute Update): - 129 transaction rolled by an internal error" in SAP Analytics Cloud (SAC)

Symptom

The following error message occurs in SAP Analytics Cloud (SAC):
dberror (Prepared Statement:execute Update): - 129 transaction rolled by an internal error:External user name *** already exists on provider

Environment

SAP Analytics Cloud (Enterprise) 2020.02

Reproducing the Issue

  1. Log in to SAP Analytics Cloud. 
  2. Navigate Security -> Users.
  3. Create a new user.
  4. Observe the error message.

Cause

User already exists on Identity Provider and has not been activated yet.

Resolution

  • Ask user to activate the account.
  • If user has not received welcome e-mail, ask user to navigate to the tenant homepage and click "Forgot password" option. It will trigger a password reset e-mail which would activate an account.

See Also

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Keywords

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Product

SAP Analytics Cloud 1.0