SAP Knowledge Base Article - Preview

2926632 - Click Through link tracking creates 2 or more interactions but link was clicked only once

Symptom

You executed an Email campaign with the email content containing a link for Link Tracking.

  1. Contact receives the email in Outlook and opens the email to click the link.
  2. After clicking the link once, there are 2 or more CLICK_THROUGH interactions are created in Contact's Interaction. 

Interactions from Campaign - B.jpg

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


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Environment

Product

SAP Marketing all versions ; SAP S/4HANA Cloud all versions

Keywords

  • click_through, email_opened, email_outbound, email_tracking
, KBA , CEC-MKT-DM-IA , Interaction , CEC-MKT-DM-IC , Interaction Contact , CEC-MKT-CPG-DBF , Data Buffer , CEC-MKT-CPG-EXE , Campaign execution , Problem

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