SAP Knowledge Base Article - Public

2926545 - "Login Error. Failed to login to SAP Analytics Cloud" in SAP Analytics Cloud (SAC)

Symptom

The following error message occurs when IdP-Initiated SAML SSO to SAP Analytics Cloud (SAC):

  • Login Error.  Failed to login to SAP Analytics Cloud

Environment

  • SAP Analytics Cloud (Enterprise) 2020.3

Reproducing the Issue

  1. Enable IdP-Initiated SAML SSO in SAC as per the steps outlined  here:(https://help.sap.com/viewer/00f68c2e08b941f081002fd3691d86a7/release/en-US/9d270a55b57042b9827ae9f8685345e3.html).
  2. Update the ACS endpoint with FQDN URL, for example, https://mysystem.ap1.sapbusinessobjects.cloud with index value
  3. Browse to like https://testsystem.accounts999.ondemand.com/saml2/idp/sso?sp=mysystem.ap1.sapbusinessobjects.cloud&index=1 (index value is from step 2) if you are using SAP Cloud Platform Identity Authentication Service as your identity provider.
  4. Provide logon credential like email address.

Cause

Resolution

  • ACS endpoint need to follow this pattern for IdP-Initiated SSO: https://<FQDN>/

    For example, it should set to https://mysystem.ap1.sapbusinessobjects.cloud/ instead of https://mysystem.ap1.sapbusinessobjects.cloud. The slash sign at very end cannot be omitted.

See Also

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Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Connection, Sac, Connector, Live, Acquisition, Up, Set, setup, Model, BW, Connect, Story, Tenant, Import, Failed, Using, Working, SAML, SSO, sapanalyticscloud, sap analytical cloud, sap analytical cloud, SAC , KBA , LOD-ANA-DES , Story Design & Visualizations , Problem

Product

SAP Analytics Cloud 1.0