SAP Knowledge Base Article - Public

2926299 - Blank error when trying to Hire /Rehire an employee in Manage Pending Hires - Employee Central

Symptom

When trying to Hire/Rehire an employee or converting a contingent worker to a regular employee via Manage Pending Hires, system throws a blank error.

Environment

  • SAP SuccessFactors Employee Central
  • SAP SuccessFactors Recruiting
  • Hire/Rehire Wizard

Reproducing the Issue

  1. Go to Add New Employee/ Rehire Inactive Employee
  2. Fill all required data
  3. Try to Submit.

Result: Blank error appears.

Cause

SM-MAPPING has mapping to "primaryEmail" field which is not supported as this field should not be edited.

Resolution

The primaryEmail field does not store the email address for internal candidates, it actually stores the User ID, so when creating the Internal Candidate profile, the syste returns an error.

To resolve this problem, replace the current mapping using the primaryEmail by a similar mapping but using "contactEmail" instead.

Keywords

blank, error, rehire, contingent, worker, full, time, employee, hire, manage, pending, mph , KBA , LOD-SF-EC-HIR , Hire & Rehire Wizards , Problem

Product

SAP SuccessFactors HXM Core 1911