- You are using Microsoft Reporting Service
- Calls made to queue during after hours / service closed times are not reported in the Online Reporting Web Site
- However, the calls can be seen in the Online Monitoring
- You query the VWU DB -> FactCEMContacts, search for that call ID, and found the data is stored in the database
SAP Contact Center 7.0
CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications , KBA , CRM-CCI , Contact Center Infrastructure , Problem
About this pageThis is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).
Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.