SAP Knowledge Base Article - Preview

2926256 - Contacts to a queues during service closed hours are not reported in the Online Reports

Symptom

  • You are using Microsoft Reporting Service
  • Calls made to queue during after hours / service closed times are not reported in the Online Reporting Web Site
  • However, the calls can be seen in the Online Monitoring
  • You query the VWU DB -> FactCEMContacts, search for that call ID, and found the data is stored in the database


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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