SAP Knowledge Base Article - Preview

2926256 - Contacts to a queues during service closed hours are not reported in the Online Reports


  • You are using Microsoft Reporting Service
  • Calls made to queue during after hours / service closed times are not reported in the Online Reporting Web Site
  • However, the calls can be seen in the Online Monitoring
  • You query the VWU DB -> FactCEMContacts, search for that call ID, and found the data is stored in the database



SAP Contact Center 7.0


SAP Contact Center, on-premise edition 7.0


CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications , KBA , CRM-CCI , Contact Center Infrastructure , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.