SAP Knowledge Base Article - Preview

2925215 - Named Pipes Provider: Could not open a connection to SQL Server - SAP Contact Center

Symptom

  • Some virtual units are displaying with exclamation marks
  • When reviewing the logs, you noticed the following errors:
    • Named Pipes Provider: Could not open a connection to SQL Server
    • A network-related or instance-specific error has occurred while establishing a connection to SQL Server. Server is not found or not accessible.
    • Check if instance name is correct and if SQL Server is configured to allow remote connections. For more information, see SQL Server Books Online  


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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