SAP Knowledge Base Article - Preview

2925046 - Using the visitor chat functionality in Contact Center

Symptom

Image/Data is from SAP internal systems, sample data, or demo systems.  Any resemblance to real data is purely coincidental.

  • Using the sample visitor chat application provided is not enough and your business wants better options to embed the chat functionality on your front-end portal/web site
  • You would like to have more flexibility to make UI changes to the visitor chat interface, like:
    • Floating chat frames
    • Responsive to screen size, works also with mobile devices
    • Define the chat window appearance and functions


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Environment

  • SAP Contact Center 7.0.12
  • SAP Contact Center 7.0.13
  • SAP Contact Center 7.0.14
  • SAP Contact Center 7.0.15
  • SAP Contact Center 7.0.16

Product

SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, safari, ECF , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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