SAP Knowledge Base Article - Public

2924933 - "SAP Marketing" Export File not Generated post Campaign Execution

Symptom

The campaign was executed which had an Export file option based on the Click through interaction type.However, it did not create any export file despite the campaign having click through's.

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Environment

    • SAP Marketing Cloud Edition

    • SAP Marketing On-Premise - All Versions

    Reproducing the Issue

    1. Go to Campaign Management App
    2. Find and open the Campaign 
    3. Navigate to Automation 
    4. No export file is available.
    5. and under the view log you can see the log, "No export data available" in the log.      log1.png

    Cause

    The campaign has the status Released and the execution status is Finished. The contacts were contacted via email and the contacts who clicked the link are filtered out by the time the click-throughs are processed. This click through was correctly identified but when the dynamic export data was being prepared the click-through contacts were not part of the target group anymore and there is no possibility to determine the dynamic content in the export action if the contact is not available anymore in the target group at that time.

    Resolution

    This is the expected system behavior.

    Keywords

    Export File is not generated; Export file despite the campaign having click through's; Campaign Executed , KBA , camaign , export file , click through , CEC-MKT-EXP , Export Definitions , Problem

    Product

    SAP S/4HANA Cloud 2002 ; SAP S/4HANA Cloud 2005