SAP Knowledge Base Article - Public

2924760 - Error "CUSTOMER Role For Business Partner XYZ Missing" While Replicating Business Partner To Cloud For Customer

Symptom

You are replicating Business Partner to Cloud for Customer, incoming message fails with error "CUSTOMER role for business partner XYZ missing" where XYZ is the Customer/Individual Customer ID

Environment

SAP Cloud For Customer

Reproducing the Issue

1) Go to Webservice Message Monitoring
2) Highlight the failed message with "BusinessPartnerReplicationIn" or "BusinessPartnerERPReplicationIn"
3) Navigate to Error Log , the error is displayed "CUSTOMER role for business partner missing XYZ"

Cause

You have already replicated XYZ as an Individual Customer or Customer to C4C. However in the delta update message, you are not sending a CUSTOMER related role code under "BusinessPartnerRoleCode".

Resolution

Send the CUSTOMER related role code for the message to get processed successfully. To check the role codes available, below are the steps

1) Go to Business Configuration workcenter
2) Go to Overview
3) Open the Activity "Accounts"
4) Open the link "Maintain Customer Roles"
5) Here you can see the list of roles available for which code list mapping needs to be maintained
6) You need to send the external code of the role thats already available on the Customer/Ind Customer or any other external code mapped to one of the above local codes so that message will be processed successfully

Keywords

"CUSTOMER role for business partner missing" "BusinessPartnerReplicationIn" "BusinessPartnerERPReplicationIn" "C4C Customer" "C4C Individual Customer" "C4C Contact" , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , LOD-CRM-INT-S4H , Integration of C4C with S/4 HANA , LOD-CRM-INT-CRM , Integration of C4C with CRM , Problem

Product

SAP Cloud for Customer core applications 1305 (old) ; SAP Cloud for Customer core applications 1308 (old) ; SAP Cloud for Customer core applications 1311 (old) ; SAP Cloud for Customer core applications 1402 (old) ; SAP Cloud for Customer core applications 1405 (old) ; SAP Cloud for Customer core applications 1408 (old) ; SAP Cloud for Customer core applications 1411 (old) ; SAP Cloud for Customer core applications 1502 (old) ; SAP Cloud for Customer core applications 1505 (old) ; SAP Cloud for Customer core applications 1508 (old) ; SAP Cloud for Customer core applications 1511 (old) ; SAP Cloud for Customer core applications 1602 (old) ; SAP Cloud for Customer core applications 1605 (old) ; SAP Cloud for Customer core applications 1608 (old) ; SAP Cloud for Customer core applications 1611 (old) ; SAP Cloud for Customer core applications 1702 (old) ; SAP Cloud for Customer core applications 1705 (old) ; SAP Cloud for Customer core applications 1708 (old) ; SAP Cloud for Customer core applications 1711 (old) ; SAP Cloud for Customer core applications 1802 (old) ; SAP Cloud for Customer core applications 1805 ; SAP Cloud for Customer core applications 1808 ; SAP Cloud for Customer core applications 1811 ; SAP Cloud for Customer core applications 1902 ; SAP Cloud for Customer core applications 1905 ; SAP Cloud for Customer core applications 1908 ; SAP Cloud for Customer core applications 1911 ; SAP Cloud for Customer core applications 2002 ; SAP Cloud for Customer core applications 2005 ; SAP Cloud for Customer core applications 2008 ; SAP Cloud for Customer, core applications 2.0 (old) ; SAP LE APPLICATIONPLATFORM 1.0 ; SAP LE APPLICATIONPLATFORM 1.5