SAP Knowledge Base Article - Public

2924529 - [Onboarding] Invalid Bank Details in Personal Data Collection Step

Symptom

When an onboardee tries to complete the Personal Data Collection step and provides Bank details, the following error message is received:

"ERROR: Invalid Bank Details. The given combination of Routing Number/BIC and Bank Country/Region does not exist in the Bank data."

Environment

SuccessFactors Onboarding

Reproducing the Issue

  1. Login to the system as the new hire/onboarding external user.
  2. Click the Provide Personal Data for Onboarding Paperwork tile.
  3. Complete the Personal Data Collection step, and provide the bank details in Compensation Info portlet.
  4. Submit the form. Error message occurs: "ERROR: Invalid Bank Details. The given combination of Routing Number/BIC and Bank Country/Region does not exist in the Bank data."


Cause

Permissions for Bank object is missing for Onboarding External Users

Resolution

  1. Go to Admin Center >> Configure Object Definition.
  2. Select Object Definition in the first drop down.
  3. Select Bank in the second dropdown.
  4. Click Take Action >> Make Correction.
  5. Go down to Change Permission Category and select Miscellaneous Permissions.
  6. Click Save.
  7. Go to Manage Permission Roles and grant the object permission for External Onboarding Permission role.

Keywords

ERROR: Invalid Bank Details. The given combination of Routing Number/BIC and Bank Country/Region does not exist in the Bank data, Personal Data Collection, External Onboarding Permission, Bank Details, Configure Object Definition, Miscellaneous Permission, Onboarding  Permission, External Onboarding User, ExternalOnboardingUser permission, ONB , Bank Object , KBA , LOD-SF-OBX-PDC , Propogation Data Changes RCM to ONB , Problem

Product

SAP SuccessFactors Onboarding 2105