SAP Knowledge Base Article - Public

2924460 - Russian Candidate is Unable to Apply for a Job - Recruiting First Half 2020 Release (1H 2020)

Symptom

When the candidate either tries to apply for a job or update the job application the same receives an error:

"Failed to process the job application - Unsupported method for RCMJobApplicant"

Environment

SAP SuccessFactors Recruiting Management (RCM)

Reproducing the Issue

  1. Enable Reside PII in Russia in Provisioning (Pre-requisite for the enhancement RCM-70655 - Russia Data Residency Solution for Recruiting);
  2. Search for a job in the external career site;
  3. Create an account for the country Russia or authenticate with a Russian candidate;
  4. Apply for the job or try to update a job application;
  5. The user will see an error where the popup will have the message "Unsupported method for RCMJobApplicant"

Resolution

Engineering is working to have a fix available soon. 

At the moment the only workaround is the following:

It would be changing the candidate’s Country other than Russia.

Keywords

KBA , LOD-SF-RCM-APP , Applicants and Job Applications , Problem

Product

SAP SuccessFactors HXM Core 2005