You are creating a sales document and while searching for products, you see that the excluded products from the price list are shown
SAP Cloud for Customer
Reproducing the Issue
- Go to Sales Workcenter
- Go to Sales Quote view
- Select Show all and find for XYZ (XYZ represents the id of the quote)
- Go to Products facet
- Search for Product ABC (ABC, ABCD, ABCDEF represents the id of the product)
System is showing products ABCD and ABCDEF, along with ABC in the object value selector view, but if you add the product ABCD and ABCDEF, system will give you an error.
The excluded product showing in the suggestion list in type-ahead search is expected as the system lists out all the products matching the search criteria and it still cannot be added to sales order
This is the standard behavior of the system.
If you need this functionality urgently you may contact your implementation manager to help with such request or approach directly the SAP Cloud Service Center.
You can find more details about the services offered by Cloud Service Center on https://www.sap.com/services/application-development.html . You can contact Cloud Service Center as follows:
- If you are a partner: please use email@example.com or the Partnerfinder
- If you are a customer: please use the little blue box “Contact Us” shown on the very right-hand side of https://www.sap.com/services/application-development.html, choose “Contact Us”, choose “Services”, choose “SAP Custom Development” and complete the page
Note: The services of the SAP Cloud Service Center will be charged as packaged services based on fixed prices.
An alternative option may be to check the SAP Customer Influencer Site to submit an idea: https://influence.sap.com/SAPCloudforCustomer
Excluded Products, Product List, Error, Sales Quote, Sales Order, Opportunities. , KBA , LOD-LE-CQP-CO , Lean Sales Orders , LOD-LE-PRL , Product List , LOD-LE-CQP , Customer Quote Processing , Problem