SAP Knowledge Base Article - Public

2923743 - Products from Exclusion Product List show up in the Search Type Ahead

Symptom

You are creating a sales document and while searching for products, you see that the excluded products from the price list are shown

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to Sales Workcenter
  2. Go to Sales Quote view
  3. Select Show all and find for XYZ (XYZ represents the id of the quote)
  4. Go to Products facet
  5. Search for Product ABC (ABC, ABCD, ABCDEF represents the id of the product)

System is showing products ABCD and ABCDEF, along with ABC in the object value selector view, but if you add the product ABCD and ABCDEF, system will give you an error.

Cause

The excluded product showing in the suggestion list in type-ahead search is expected as the system lists out all the products matching the search criteria and it still cannot be added to sales order

Resolution

This is the standard behavior of the system.

If you need this functionality urgently you may contact your implementation manager to help with such request or approach directly the SAP Cloud Service Center.

You can find more details about the services offered by Cloud Service Center on https://www.sap.com/services/application-development.html . You can contact Cloud Service Center as follows:

  1. If you are a partner: please use cloudsolutionpartner@sap.com or the Partnerfinder
  2. If you are a customer: please use the little blue box “Contact Us” shown on the very right-hand side of https://www.sap.com/services/application-development.html, choose “Contact Us”, choose “Services”, choose “SAP Custom Development” and complete the page

Note: The services of the SAP Cloud Service Center will be charged as packaged services based on fixed prices. 

An alternative option may be to check the SAP Customer Influencer Site to submit an idea: https://influence.sap.com/SAPCloudforCustomer

See Also

2445617 - How to Enable the "Excluded Products" Feature

Keywords

Excluded Products, Product List, Error, Sales Quote, Sales Order, Opportunities. , KBA , LOD-LE-CQP-CO , Lean Sales Orders , LOD-LE-PRL , Product List , LOD-LE-CQP , Customer Quote Processing , Problem

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications 2002