SAP Knowledge Base Article - Preview

2923699 - All Comments in Facebook are Integrated as a Single Ticket in C4C.

Symptom

You find all comments in Facebook are integrated as a single Ticket in C4C(all comments are under the Social Interations Facet).


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer core applications all versions

Keywords

Social Interations;Facebook;Comments;single ticket;social media channel; , KBA , LOD-CRM-SC-SM , Social Media , How To

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