SAP Knowledge Base Article - Preview

2923540 - How to implement Network Address Translation (NAT) in SAP Contact Center

Symptom

  • Business requires the use of Network Address Translation (NAT) in your SAP Contact Center (CCtr) implementation
  • This note references the guide on how NAT works in SAP Contact Center and provides configuration and troubleshooting examples
  • This document is for SAP Contact Center system administrators who need to establish connectivity over NAT
  • The described scenarios are valid in SAP Contact Center 7.0 except for the "User IP" and "Firewall IP" scenarios that require SAP Contact Center 7 SP6 Patch1 or later


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, SAP BCM Contact Center NAT Network  Address Translation , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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