SAP Knowledge Base Article - Public

2923029 - It takes 30-60 minutes to receive the notification email after sharing a bookmark to a user in SAP Analytics Cloud (SAC)

Symptom

When sharing the bookmark with other users. Notification on SAC is being triggered immediately but notification towards email takes a lot of time (around 30-60 mins).

Environment

  • SAP Analytics Cloud (Enterprise) 2020.7.2

Reproducing the Issue

  1. Log into the customer tenant.
  2. Open the provided story and click on the Share icon.
  3. Check "Apply global bookmark default" and from the drop down list select the bookmark.
  4. Check Email new recipients.
  5. From the Shared Names select one user.
  6. Click on Share.
  7. The email takes long time to be received.

Cause

This issue is currently under investigation by development.

Resolution

This issue is currently under investigation by development.

See Also

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Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Connection, Sac, Connector, Live, Acquisition, Up, Set, setup, Model, BW, Connect, Story, Tenant, Import, Failed, Using, Working, SAML, SSO, sapanalyticscloud, sap analytical cloud, sap analytical cloud, SAC , KBA , LOD-ANA-ADM , SAC Administration , Problem

Product

SAP Analytics Cloud 1.0