SAP Knowledge Base Article - Public

2923029 - It takes 30-60 minutes to receive the notification email after sharing a bookmark to a user in SAP Analytics Cloud (SAC)


When sharing the bookmark with other users. Notification on SAC is being triggered immediately but notification towards email takes a lot of time (around 30-60 mins).


  • SAP Analytics Cloud (Enterprise) 2020.7.2

Reproducing the Issue

  1. Log into the customer tenant.
  2. Open the provided story and click on the Share icon.
  3. Check "Apply global bookmark default" and from the drop down list select the bookmark.
  4. Check Email new recipients.
  5. From the Shared Names select one user.
  6. Click on Share.
  7. The email takes long time to be received.


This issue is currently under investigation by development.


This issue is currently under investigation by development.

See Also

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SAP Analytics Cloud 1.0