SAP Knowledge Base Article - Public

2923012 - Team summary tile error "Unable to get Presentation Information"


Error when accessing team summary tile.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Reproducing the Issue

When the Manager opens the Team Summary Tile from the Home page, the error pops-up "errorId=null, timestamp=null, errorMessage=Unable to get Presentation Information


System limitation in supporting Google Maps in DC15



  • Customer is in DC15 (URL: or the equivalent preview environment.
  • Team location in Manage Home Page > Team summary admin tool is turned on.

Since access to Google Maps services is restricted in DC15, it is advised to turn off the Team Location in Team summary settings in Admin Tools > Manage Home Page > "Team summary" to prevent the error.


KM-8724, error, location, team summary, null, home page , KBA , LOD-SF-SCM-POD , Home Page, Pods and Portlets, To Do List , Problem


SAP SuccessFactors HXM Core 1911


team summary tile error.JPG