SAP Knowledge Base Article - Public

2923012 - Team summary tile error "Unable to get Presentation Information"

Symptom

Error when accessing team summary tile.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Reproducing the Issue

When the Manager opens the Team Summary Tile from the Home page, the error pops-up "errorId=null, timestamp=null, errorMessage=Unable to get Presentation Information

Cause

System limitation in supporting Google Maps in DC15

Resolution

Pre-check:

  • Customer is in DC15 (URL: performancemanager15.sapsf.cn) or the equivalent preview environment.
  • Team location in Manage Home Page > Team summary admin tool is turned on.

Since access to Google Maps services is restricted in DC15, it is advised to turn off the Team Location in Team summary settings in Admin Tools > Manage Home Page > "Team summary" to prevent the error.

Keywords

KM-8724, error, location, team summary, null, home page , KBA , LOD-SF-SCM-POD , Home Page, Pods and Portlets, To Do List , Problem

Product

SAP SuccessFactors HXM Core 1911

Attachments

team summary tile error.JPG