SAP Knowledge Base Article - Public

2923008 - [SF MBOB] - Next Step Text is not visible to candidates on Jobs Applied portlet - Recruiting Management

Symptom

Candidate could not see the Next Step Text that is configured in Edit Applicant Status Configuration 

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

  • SAP SuccessFactors Recruiting Management
  • SAP SuccessFactors Mobile

Reproducing the Issue

As a candidate:

  1. Go to the Career Site
  2. Go to Jobs Applied
  3. Next Step Text will not show there:

Cause

The reason that this text is not showing is because Mobile Apply is currently enabled.

This behavior is a feature of the Mobile Apply functionality to allow optimum performance of the external career sites when accessed through a mobile device by limiting the number of visible fields or information in the candidate's profile.

Resolution

If you want to see the Next Step Text that is set up in Edit Applicant Status Configuration, disable Mobile Apply in Admin Center -> Manage Recruiting Sites.

 

Once this is disabled, you will now see the Next Step Text when the candidate checks their jobs applied.

See Also

2250159 - Recruiting Mobile Apply - Recruiting

2431413 - Mobile Apply Framework does not allow Candidate to complete Job Application on RMK Career Site when using a Mobile Device

Keywords

Next Step Text, Mobile Apply, Career Site, Jobs Applied , KBA , LOD-SF-RCM-APP , Applicants and Job Applications , Problem

Product

SAP SuccessFactors Recruiting all versions