SAP Knowledge Base Article - Preview

2922485 - Reset Password and Sign-out does not work with External Users

Symptom

  • After selecting sign-out on the SuccessFactors Mobile App, when trying to access an External Learning User, there is a authentication screen, and username with password does not authenticate, but this works for internal users. 
  • After an External Learning User uses the reset password Feature on the app, the user is taken to a authentication website and is unable to authenticate, this works for internal users. 


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Environment

SAP SuccuessFactors Learning

Product

SAP SuccessFactors Learning all versions ; SAP SuccessFactors Mobile all versions

Keywords

Android, iOs, Droid, Application, Mobile SF, sf, success factors, ipad, iphone, Android, iOS, SuccessFactors App, Play Store, Apple store, Preview App, Learning by successfactors , KBA , LOD-SF-LMS-MOB , Mobile Application Issues Only , How To

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