SAP Knowledge Base Article - Preview

2922109 - How can I resolve my GRC issues faster using SAP Support Assistant

Symptom

This article will explain,

  • How Guided Customer Help can be used for GRC application?
  • What is the benefits of using this in GRC?
  • How can I find the right information for my queries for any specific topics?

When using the 'Create an Incident' application within the SAP One Support Launchpad, you may be presented with a dialog  after you select a System and any of the GRC Product.
Below is an example of the 'Support Assistant' dialog that is displayed:

 GCH-1.png


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Environment

  • Governance Risk and Compliance Access Control
  • Governance Risk and Compliance Process Control
  • Governance Risk and Compliance Risk Management

Product

SAP Access Control 10.1 ; SAP Access Control 12.0 ; SAP Process Control 10.1 ; SAP Process Control 12.0 ; SAP Risk Management 10.1 ; SAP Risk Management 12.0

Keywords

KBA , GRC-SAC-ARA , Access Risk Analysis , GRC-SAC-ARQ , Access Request , GRC-RM , GRC Risk Management , GRC-SAC-EAM , Emergency Access Management , GRC-SPC-MD , Documentation and Master Data , Problem

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