Symptom
The admin is sending a notify all (@@notify) however some users in the group are not receiving the e-mail notification
Environment
SAP Jam Collaboration
Reproducing the Issue
1. Go to the group
2. Send a feed update with @@notify to send to all group member
3. some group member are not receiving the e-mail notification
Cause
- The notify all on the group wall belong to "Group Status" in the feed settings
- If the user chooses not to receive this kind of feed which means he DOES NOT want to be disturbed by these feed, we will not send any emails of the feed on group wall
Resolution
1. Go to Account Settings
2. Select Feed Settings
3. enable 'Group Status'
Keywords
@@notify, notification, group status, feed, feed settings , KBA , LOD-SF-JAM-NOT , Bell & Browser notifcations , Problem
Product
SAP Jam Collaboration all versions