SAP Knowledge Base Article - Public

2921807 - @@notify e-mail notification not received

Symptom

The admin is sending a notify all (@@notify) however some users in the group are not receiving the e-mail notification

Environment

SAP Jam Collaboration

Reproducing the Issue

1. Go to the group

2. Send a feed update with @@notify to send to all group member

3. some group member are not receiving the e-mail notification

Cause

  • The notify all on the group wall belong to "Group Status" in the feed settings
  • If the user chooses not to receive this kind of feed which means he DOES NOT want to be disturbed by these feed, we will not send any emails of the feed on group wall

Resolution

1. Go to Account Settings

2. Select Feed Settings

3. enable 'Group Status'

Keywords

@@notify, notification, group status, feed, feed settings , KBA , LOD-SF-JAM-NOT , Bell & Browser notifcations , Problem

Product

SAP Jam Collaboration all versions