SAP Knowledge Base Article - Public

2921413 - Error occurs while try to view Referral  Tracking - Recruiting Management

Symptom

Specific users currently experiencing errors when they access their Referral Tracking: “Internal get referrals processing error. AJAX errorString=Connection Timed Out, exception.javaClassName=undefined, exception.message=”.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Go to Careers
  2. Click on Referral Tracking
  3. Error will show

Cause

The affected user has a high number of referrals created, causing a delay to fully load the Referral Tracking page and returning a timeout error.

Resolution

If you are experiencing this issue, you can either submit a ticket to Product Support team or click on star to bookmark this article in order to receive updates about this issue. For more information about updates from subscribed KBAs, you can refer to the KBA 2171560 - How to be notified of new or updated SAP Notes or KBAs - SAP ONE Support Launchpad.

There's an ongoing internal enhancement to improve the backend performance. For any follow-up, please refer the internal ticket RCM-69852 to your account manager.

Keywords

Referral Tracking, Gateway Error, undefined, exception.javaClassName=undefined, Referral, RCM-69852, PTCH-36775 , KBA , LOD-SF-RCM-JOB , Job Postings & Requisitions , Problem

Product

SAP SuccessFactors Recruiting all versions