SAP Knowledge Base Article - Public

2921413 - Error occurs while try to view Referral  Tracking - Recruiting Management

Symptom

Specific users currently experiencing errors when they access their Referral Tracking. However, if other proxy as the affected user, the error is not showing.

 

Error:

“Internal get referrals processing error. AJAX errorString=Connection Timed Out, exception.javaClassName=undefined, exception.message=Connection Timed Out”

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

1. Go to Careers

2. Click on Referral Tracking

3. Error will show

Cause

There are more number of referrals for this particular user causes the data loading more time. The query took more than one minute to fetch all the referrals information. So, throwing gateway timeout error.

Resolution

Please reach out to Support and attached with the generated excel Adhoc report(Adhoc reports>create new>Recruiting V2), with the all the columns under "Referrals linked on Job Requisition", also Filter by Referred_By as the login user id.

Keywords

Referral Tracking, Gateway Error, undefined, exception.javaClassName=undefined, Referral, RCM-69852,  , KBA , LOD-SF-RCM-JOB , Job Postings & Requisitions , Problem

Product

SAP SuccessFactors Recruiting all versions