SAP Knowledge Base Article - Preview

2921228 - SAP Contact Center Capacity/benchmark limits

Symptom

  • You are running SAP Contact Center (CCtr) and would like to better understand the infrastructure limits to better plan your system deployment
  • Your business unit would like to know about CCtr performance limits like:
  • The max number of:
    • incoming simultaneous (including those to SAP IVR)
    • incoming simultaneous calls to a SIP trunk (SIP Bridge)
    • agents connected to the system
    • outgoing calls on single CDT according to SAP IVR
    • recordings/prompts
    • integration users (OII)
    • Connection Server connections
    • Hard phones (sip phones)


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, performance, port, MRS, benchmark, capacity, sizing , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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