SAP Knowledge Base Article - Preview

2920765 - SAP Data Services installation may fail due to openssl binaries shipped with product being blocked by Anti Virus software.

Symptom

  • SAP Data Services (DS) Version 14.2 SP13 Patch0 or 14.2 SP13 Patch 1 installation fails with following error message.

    Error Message:  "Creation of SSL keys and certificates failed during installation. Contact customer support to resolve the issue"

  • Windows Event Viewer will have the following message:
    Error " Event Viewer "The script <installpath>\data services\bin\createdemocerts.bat invoked the application <installpath>\data services\bin\openssl.exe . The operation was blocked by <antivirus program>"

  • Some Antivirus programs will see the OpenSSL binaries from version 1.0.2t  as a Malware or as a Trojan
  • Error does not occur when the Antivirus program is disabled.


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Environment

  • SAP Data Services 14.2.13.x
  • Windows

Product

SAP Data Services 4.2

Keywords

Anti Virus softwate , openssl.exe, OpenSSL, security , KBA , EIM-DS-DEP , Deployment, Installation, Upgrade , EIM-DS , Data Services , Bug Filed

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