You executed an upgrade to Solution Manager 7.2 SP10 and you're looking for role SAP_SMWORK_INCIDENT_MAN_SPC, but this role doesn't exist in Solution Manager 7.2 SP10.
Solution Manager 7.2 SP10
KBA , SV-SMG-AUT , Authorizations for SAP Solution Manager , SV-SMG-SUP , Service Desk / Incident Management , SV-SMG-INS-CFG , Setup and Configuration of the Solution Manager system , Problem
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