SAP Knowledge Base Article - Public

2920048 - Internal Server Error in Complete Additional Data Collection Step in Onboarding 2.0


When new hires are completing their Onboarding 2.0 tasks and clicks the Complete Additional Data Collection tile in their home page, the error: "Internal Server Error" is presented.


SAP SuccessFactors Onboarding 2.0

Reproducing the Issue

  1. Initiate Onboarding from RCM
  2. Complete New Hire Data Review step for Hiring Manager
  3. Login as a new hire and complete the paperwork as candidate
  4. Once paperwork is completed, click the Complete Additional Data Collection tile
  5. Error appears


There is no ONB2DataCollectionConfig object assigned to the ONB2Process of the new hire.


  1. Go to Admin Center > Manage Data.
  2. Type in Onboarding data collection user configuration in the first dropdown.
  3. Type in the processId in the second dropdown.
  4. View the Process Object by clicking the View Process icon beside it.
  5. Click on the Edit button.
  6. If a custom data collection configuration is not created, assign the DEFAULT_DATA_COLLECTION_CONFIG object in the customDataCollectionConfig object/field, else assign the correct customDataCollectionConfig object value.
  7. In the case there is a custom data collection configuration created, make note of UI Item.
  8. Go to Manage Configuration UI.
  9. Search for the UI Item noted earlier and hover over the ID to see option Edit Properties.
  10. On the Properties pop up window, ensure that the following fields are populated: "Title Type User Defined" and "Title Format".
  11. Click on OK.
  12. Save.


sf, success factors, ONB, OBD, on boarding, customDataCollectionConfig, Internal Server Error, Custom Data Collection, Complete Additional Data Collection, Additional Data Collection, DEFAULT_DATA_COLLECTION_CONFIG, ONB2DataCollectionConfig , KBA , LOD-SF-OBX-CDC , Custom Data Collection , Problem


SAP SuccessFactors Onboarding all versions