SAP Knowledge Base Article - Public

2919427 - Payment Key Figure for a Business Partner is showing a wrong DSO value.

Symptom

  • Customer Business Partner shows DSO value 9999 under Payment Behavior Key Figures.
  • Customer Business Partner is updated with a wrong DSO value in Payment Behavior Key Figures.

Environment

  • SAP S/4HANA Cloud

Reproducing the Issue

  1. Go to App Maintain Business Partner.
  2. Open Business Partner.
  3. Select role SAP Credit Management.
  4. Go to Credit Segment Data.
  5. Under the Payment Behavior key figures, check the DSO value.

Cause

After some posting-free times, the DSO value gets outdated, if the data is not re-build in meanwhile.

Resolution

Rebuild the Payment Behavior Summary for this customer to get an actual and correct value. Use the App Rebuild Credit Management Data to schedule job for Rebuild Payment Behavior Summaries

See Also

2879019 - DSO error while creating sales order

Days Sales Outstanding

Keywords

S4_PC, DSO, 9999, UKM_GET_AR_DSO, UKM_VECTOER_TRANSFER, App, send, delta, payment, behavior, summary, FIN-FSCM-CR, BP , KBA , FIN-FSCM-CR , Credit Management , Problem

Product

SAP S/4HANA Cloud all versions