SAP Knowledge Base Article - Public

2918590 - Onboardee does not appear in MPH after completing DocuSign Step - Onboarding

Symptom

After completing onboarding and signing documents for candidate, new hire doesn't show up in Manage Pending Hires and new Hire's envelop id shows still awaiting signatures. But once refreshing the status of candidate's envelope ID in Docusign, candidate shows up in MPH after a few minutes.

Environment

SAP SuccessFactors Onboarding 

Reproducing the Issue

  1. Complete a candidate in onboarding process, and sign the documents.
  2. After completion, candidate cannot be found in Manage Pending Hires and envelop id shows still awaiting signature.
  3. Login to your Docusign account, refresh the status of the affected candidate's envelop id to get downloaded.
  4. After a few minutes check the candidate and now available in Manage Pending Hires and the status of the documents in Docusign are now Completed.

Cause

Under Docusign -> Admin -> connect configuration was missing. 

Resolution

  1. Under Docusign -> Admin -> connect configuration was missing. 
  2. Add the connect configuration for Docusign.
  3. Refresh status for affected candidate, documents downloaded.

Keywords

Onboarding Docusign, MPH, Connect configuration in Docusign, INC0039472, INC0032920, 2.0 , KBA , LOD-SF-OBX-DSN , Docusign Integration , Problem

Product

SAP SuccessFactors Onboarding all versions