SAP Knowledge Base Article - Public

2918203 - Failed to create live connection to Marketing Cloud in SAP Analytics Cloud (SAC)

Symptom

Failed to create live connection to Marketing Cloud in SAP Analytics Cloud with following error:

  • Unable to authenticate. Please ensure your credentials are valid.

Environment

  • SAP Analytics Cloud (Enterprise) 2020.2.19

Reproducing the Issue

  1. Logon to SAC tenant and create a new connection to Marketing Cloud following guide:
    https://help.sap.com/viewer/00f68c2e08b941f081002fd3691d86a7/release/en-US/0485d540e0b340a0bc0da86fe368997c.html
  2. After clicking save the error happens.

Cause

This issue is currently under investigation by development.

Resolution

This issue is currently under investigation by development.

See Also

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Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Connection, Sac, Connector, Live, Acquisition, Up, Set, setup, Model, BW, Connect, Story, Tenant, Import, Failed, Using, Working, SAML, SSO, sapanalyticscloud, sap analytical cloud, sap analytical cloud, SAC , KBA , LOD-ANA-DES , Story Design & Visualizations , LOD-ANA-LDC-HAN , SAC Live Data Connection HANA , Problem

Product

SAP Analytics Cloud 1.0