SAP Knowledge Base Article - Public

2918015 - Q3 1908 mobile Offer approval has an xml content when you scroll in the approval screen

Symptom

 When offer approver tries to approve an offer letter through Mobile  , XML codes are getting displayed in comments.

Environment

SuccessFactors BizX  - Recruiting Management(RCM)

Reproducing the Issue

Select the candidate. 
You can see offer approver name for the candidate.
Go to options and check in mobile (both in IOS/android) for offer approval.You will see XML codes in offer approval.

Cause

The job application team is storing XML in the comments column of the RCM_APPLICATION table even though there are no comments. Since the XML isn't shown in the offer detail page, the XML is parsed either in the UI or the backend

Resolution

The issue is fixed in b2005 release with code fix done from backend.RCM has done changes on REST API not to send XML code to Mobile for comments field and enhanced to send Comments in right format.

Keywords

Comments, Offer Approval,  , KBA , LOD-SF-RCM-MOB , Mobile Interface, Mobile Apply , Problem

Product

SAP SuccessFactors HXM Core 1911