SAP Knowledge Base Article - Public

2917097 - The options to enable IAS in Upgrade Center are not showing

Symptom

  • You cannot see the option "Initiate SuccessFactors SAP Cloud Platform Identity Authentication Service Integration" in Upgrade Center
  • You cannot see the option "Activate SuccessFactors SAP Cloud Platform Identity Authentication Service Integration" in Upgrade Center

Environment

 SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. From Admin Center, go to the Upgrade Center
  2. Note that the below options to create and enable IAS are not available
    1. Initiate SuccessFactors SAP Cloud Platform Identity Authentication Service Integration
    2. Activate SuccessFactors SAP Cloud Platform Identity Authentication Service Integration
  3. Check for recent completed upgrades and they are also not there
  4. Check View Saved for Later Items in upgrade center and also not there

Cause

Your instance might have a limitation which is not supported with IAS and hence the upgrade is not available.

Resolution

For the list of all current known limitations, please follow the SAP SuccessFactors Community link below:

Migration to SAP Cloud Identity Authentication With IAS/IPS from Existing Systems - Innovation Alert

Keywords

IAS, upgrade center, Enable IAS, Create IAS, IAS not available , KBA , LOD-SF-PLT-IAS , Identity Authentication Services (IAS) With BizX , Problem

Product

SAP SuccessFactors HXM Suite all versions