SAP Knowledge Base Article - Public

2916903 - Cross-portlet business rule is not working for Internal Hires


  • Cross-portlet rule is working via MSS action.
  • Rule Trace shows that the rule was successfully executed.
  • Expected changes is not appearing in Internal Hire page.


  • SAP Successfactors Employee Central
  • SAP Successfactors Employee Central Suite Integration

Reproducing the Issue

  1. Navigate to Admin Center
  2. Click on Update User Information
  3. Click on Manage Pending Hires
  4. Select Onboarding
  5. Select any Internal Hire
  6. Do the necessary steps to execute the cross-portlet rule (assuming that the rule is onChange)
  7. Download the rule trace.
    • Notice that the rule has been executed successfully
  8. Check the UI, no changes has been made.


Cross-portlet rule is currently not supported for Internal Hires.


Cross-portlet rule is currently not supported for internal hires will be supported and/or addressed on future release.

As of this moment, there is no confirmed release date to where it will be included but there is already an Enhancement opened for this: ECT-120935


internal hire, cross-portlet, rule, mph, MSS, Job info, rule trace, ECT-120935 , KBA , LOD-SF-EC-INT , Manage Pending Hires (Integration RCM/ ONB/ OBX + UI) , LOD-SF-EC-RUL , DO NOT USE - Business Rules & Event Derivation , LOD-SF-EC-HIR , Hire & Rehire Wizards , Problem


SAP SuccessFactors HXM Core all versions