SAP Knowledge Base Article - Preview

2916366 - Working from home - what options are available in SAP Contact Center?

Symptom

  • Due to the current pandemic (COVID-19), many companies are forced to operate their call centers from home
  • SAP Contact Center provides few options to help with that
  • This document is intended to provide a high-level overview of the possible options:
    • in most cases, customers can implement the features without any problems
    • with more complex system landscapes, other customers may require some expertise from certified a SAP Contact Center consultant


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, remote work , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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