SAP Knowledge Base Article - Public

2916341 - Pagelayout Assignment based on Status Instance Type does not work in Quick Create

Symptom

The Pagelayout assginment done based on Status Field as Instance Type does not work in Tickets Quick Create screen

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Enter Adptation.
  2. Go to Assign Pagelayout
  3. Select the Tickets Business Object and choose Status as the Instance Type.
  4. For Example the blank value (first column) - Business Role X is assigned to Pagelayout A.
  5. The Business Role X is assgined to a User "TEST".
  6. When the user logs in and goes to Tickets Quick Create screen and unable to find the changes as per the Pagelayout A.

Cause

As soon as the Ticket Quick Create is opened, the Status is actually "Open", so the instance type value that will be picked is Open.

Resolution

Assign the relevant Pagelayout to the Instance Type value "Open"

Keywords

Pagelayout, instance type, ticket status, tickets quick create , KBA , pagelayout , instance type , tickets quick create , AP-RC-UIF-FLX , Page Layout & Key User Configuration , Problem

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions