SAP Knowledge Base Article - Public

2916176 - I9 Not Updated to 2020 Form - Onboarding 1.0

Symptom

User reports that while a candidate is completing Onboarding, an old version of the I9 form is being presented to sign.

Environment

SAP SuccessFactors Onboarding 1.0 - All Versions

Cause

Onboarding activity creation date is before the date when the new version of the I9 form was updated in SuccessFactors Onboarding (usually via patch).

Resolution

USCIS usually releases a new version of the I9 form at the beggining of each year. However, the old version is still valid until August.

It takes some time until the new version is updated in SuccessFactors Onboarding (usually this is done via a weekend patch).

Check the activity creation date for the candidate. If it was before the date when the new version was updated in Onboarding, it is expected that the old version to be used.

Keywords

I9, version, update, updated, new, newest, newer, form, compliance, USCIS, I-9 form, form , KBA , LOD-SF-OBD-I9 , I9 Issues and requests for Onboarding , Problem

Product

SAP SuccessFactors Onboarding