Customer wants to include Prompt Types (for example On Hold Message) for certain user template
SAP Contact Center 7.0
CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, On hold, blind transfer, busy, Ext. agent, Ext. transfer failed, External transfer, In queue, Internal transfer, Offering, Prewelcome, Queue busy, Service closed, welcome , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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