SAP Knowledge Base Article - Public

2915870 - Replace Product Button Grayed Out On The Sales Order

Symptom

You are trying to use the "Replace Product" functionality, but find the button grayed out in the Sales Orders

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to the Sales Order work center.
  2. Go to the Sales Order view.
  3. Search for XYZ. (XYZ refers to the Sales Order ID)
  4. Click on Edit and View All.
  5. Navigate to the Items tab.

Replace Product Button is Grayed out for a Line Item.

Cause

 Replace Product functionality is not provided, for line item types which are Project Based. For other item types, please find the status below:

Delivery Status Replace Product Functionality
Not Started Available
In Process Grayed Out
Finished Grayed Out

Resolution

Replace Product Button Functionality is available for all line item types which are not Project Based.

See Also

1725958 - How the Replace Product Functionality Works in the Sales Order

2694525 - Unable To Use Replace Product Functionality In Sales Orders 

Keywords

"Sales Order", "Project","Replace Product" , KBA , project , replace product , sales order , AP-SLO , Sales Order Processing , Problem

Product

SAP Business ByDesign all versions