SAP Knowledge Base Article - Public

2915772 - Live Data Connection to Universe using SAP Authentication fails in SAP Analytics Cloud (SAC)


  • Live Data Connection to Universe using SAP Authentication fails in SAP Analytics Cloud (SAC)
    • We couldn't connect to your system.
    • Protocol Error: Error [Protocol]: (#73) Error [Protocol]: (#401) Login error in BOE: 'Unauthorized'
  • Live Data Connection to Universe using Enterprise Authentication works in SAP Analytics Cloud; Also,  SAP Authentication works with BI Platform
  • BOE Live Data Connect restrv traces show the following




Exception: Reason: Transport error: Communication failure.(FWM 00001)


Logon failed, Session returned is NULL


  • SAP Analytics Cloud (Enterprise) 
  • BOE Live Data Connect (LUC)
  • SAP Business Intelligence Platform 

Reproducing the Issue

  1. Configure BOE Live Data Connect using Enterprise Authentication.
  2. Live Data Connection to Universe is successfully established in SAC.
  3. Change the boe.properites file to use SAP Enterprise Authentication.
  4. Live Data Connection to Universe fails in SAC.


  • SAP Authentication is not supported using BOE Live Data Connect.


  • The supported methods are SAML authentication, and Enterprise (User/password) authentication.

See Also

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SAP Analytics Cloud 1.0 ; SAP BusinessObjects Dashboards 4.1